We have got you covered.

Our standard included support and optional Lifecycle Support Packs offer peace of mind on your way to flexible automation.

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    Self-learning with 400+ articles including integration examples, exercises, and video tutorials

    Go to the free knowledge base

Secure and optimize your investment

Next to our standard included services, our LifeCycle Support Packs allow you to optimize your investment and secure your total cost of ownership over the lifetime of the installation.

Standard Included Support
  • 3 + 12 months hardware warranty (camera & vision processor)
  • 3 + 12 months access to minor and major upgrades of the Pickit 3D Vision software
  • Lifetime Technical Support on the latest version of the software
  • Access to our extensive online knowledge base
Access our extensive knowledge base for free
Secure your investment with a LifeCycle Support Pack
  • 3 levels: Base, Standard, Superior
  • Extended Warranty under contract
  • Continuous access to all future software releases
  • Expert Functional Support (method and SLA vary depending on Pack)
  • Optional “No Questions Asked”-cover can be added to any Pack
  • You can also discuss a custom pack
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Lifecycle Support Pack Overview

Base StandardSuperior Custom Bundle
Software Maintenance Extended Duration Extended DurationExtended Duration On demand
Hardware Warranty Extended Duration Extended DurationExtended Duration On demand
Software Technical Support Basic SLA Basic SLAExtended SLA On demand
Software Functional Support Base Support Standard supportSuperior support On demand
Contact us to learn more about support bundles

Contact Pickit support now

If you have a service contract with us, you can get in touch with our support team here.