Secure and optimize your investment
Next to our standard included services, our LifeCycle Support Packs allow you to optimize your investment and secure your total cost of ownership over the lifetime of the installation.
Standard Included Support
- 3 + 12 months hardware warranty (camera & vision processor)
- 3 + 12 months access to minor and major upgrades of the Pickit 3D Vision software
- Lifetime Technical Support on the latest version of the software
- Access to our extensive online knowledge base
Secure your investment with a LifeCycle Support Pack
- 3 levels: Base, Standard, Superior
- Extended Warranty under contract
- Continuous access to all future software releases
- Expert Functional Support (method and SLA vary depending on Pack)
- Optional “No Questions Asked”-cover can be added to any Pack
- You can also discuss a custom pack
Lifecycle Support Pack Overview
| Base | Standard | Superior | Custom Bundle | |
| Software Maintenance | Extended Duration | Extended Duration | Extended Duration | On demand |
| Hardware Warranty | Extended Duration | Extended Duration | Extended Duration | On demand |
| Software Technical Support | Basic SLA | Basic SLA | Extended SLA | On demand |
| Software Functional Support | Base Support | Standard support | Superior support | On demand |
Contact Pickit support now
If you have a service contract with us, you can get in touch with our support team here.